Refund policy

General Refund policy
In stock/line item orders may be cancelled at any time before pick up or delivery of the order.
(Exception: Special/Non Stock orders may not be cancelled if purchase/supplier order has already started). Refunds will be returned to the same form of payment used. Damaged, defective or incorrectly supplied goods will be reviewed under Australian Consumer Guidelines.

Resolve your problem using Australian Consumer Gurantee Resolver.
or visit Australian Consumer Guarantee Web site for a fuller explanation.